Kilwins Sucks Customer Reviews and Feedback

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Kilwins, also known as Kilwins Chocolates, is an American company founded in 1947 and based in Petoskey, Michigan that specializes in confectioneries such as candy, ice cream, and fudge. The company operates 120 stores in the United States, in 23 states.

Kilwins is unorganized and unprofessional, employees have a terrible salary, there is no room to grow, late-night long shifts, and no benefits, according to a review by a former Supervisor at

"Terrible hours, pay, and favoritism. No room for growth, very unorganized, unprofessional, he said she said owner, no benefits, late nights, long shifts."


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Supervisor (Former Employee) says

"The job was so fun! The only reason I still do not work there is that the owner is very inappropriate. He is sexiest against women and likes to hit on the female workers. It is a very uncomfortable place to work."

Cashier (Former Employee) says

"I got paid 8/hr just to hear man childs complain about the price of their ice cream, because they didn't bother to look at the prices first. The Atlantic station location is always packed on weekends, for at least 5-6 hours straight and EVERYONE wants ice cream. The only decent things were the tips."

Supervisor (Former Employee) says

"Terrible hours, pay and favoritism. No room for growth, very unorganized, unprofessional, caty, he said she said owner, no benefits, late nights, long shifts"

Sales Associate (Former Employee) says

"I had to leave Kilwins after a month of working because of an uncomfortable encounter with the management I worked for in Charlottesville, VA. Other than that, the pay was very low $10/hour.Free scoop of ice cream after each shiftManagement"

Cashier/Customer Service (Former Employee) says

"Managers with horrible attitude toward coworkers. Pay was at 7.25 a hour way under minimum. Very un organized staff and 1 of the workers stole my phone"

Kilwins Candy Cook (Former Employee) says

"Locally owned and operated, Kilwins of Elmhurst is individually a chaotic environment in which to work. Being a candy store, the customers experience is paramount, so the suggestion to management is to take better care of their employees so the employees can continue to take great care of their customers."

Customer Service Representative (Former Employee) says

"It was good for a while, some staff were great. After becoming an adult, you realize the job is designed for high schoolers. The drama wasn't worth it, and the pay was terrible."

Lead Sales Representative (Former Employee) says

"Poor management, poor attention to health codes. Unnecessary tasks that were meaningless. Nothing we could do ever met the expectation of the general manager"

Ice Cream Server/Cashier (Current Employee) says

"Kilwins is a really nice company that could be an awesome job. It's just not the right fit for me. There aren't a lot of employees, so there just isn't much flexibility."

Cashier/Customer Service (Former Employee) says

"Experience with the company was good. Great for a first time job. Store operation hours aren't that bad. The location in Atlanta isn't bad. In the heart of downtown."

Team member (Former Employee) says

"Extremley busy in the summer months, butusually slows down in the winter. Management can sometimes be unreasonable, but will surprise you somedays."

General Worker (Former Employee) says

"Good first job to have. It taught me how to operate a cash register, talk to customers, and be accountable for my actions. It was a laid back environment to work in, but the managers weren't the best. No room for real advancement, not that I wanted to. Overall, it was a good job to start off with as a high school student."

SERVER (Former Employee) says

"Kilwin's was a nice place to start out and get your feet wet, but not somewhere you would turn to for job security or job advancement. Little to no benefits, and scheduling was a nightmare. Although I generally enjoyed my time there, I would not consider going back.Friendly staff; good first-job feelLittle to no benefits; terrible scheduling"

Customer Service (Former Employee) says

"Typically I would go to work just accepting that it was a job, there were bonuses with the fact I could have a free scoop of ice cream everyday I worked, but it got old after awhile. I learned how to manage & stock items for an ice cream, fudge, and chocolate store and the same time balancing cleanliness and customer service. My co-workers were mostly college aged students like myself, and we got along fairly well. The hardest part of my work was not being challenged mentally. The most enjoyable part of my work was the occasion I would learn something new from a co-worker or a scoop of quality ice creamstanding all day"

Sales Associate/Cashier (Former Employee) says

"Throughout the time I worked there, the manager was very unprofessional and self-absorbed. He would guilt-trip employees into working full time/overtime, gossip about employees to employees then get angry when others would do it, and constantly say how much he did for the company. Management aside, it was a great place to work. Great advancement opportunities (if the manager liked you), great pay & tips, etc. Free scoop of ice cream, good tipsShort breaks, unprofessional"

Customer Service (Current Employee) says

"I was allowed to learn how fudge is made and all of the flavors this company makes. I was allowed to give samples out to customers that helped them decide which flavor(s) to purchase."

Sales (Former Employee) says

"It was a good first job, I don't really have any complaints besides the fact that my arm hurt quite a bit after scooping ice-cream during tourist season."

Counter Sales (Former Employee) says

"The store managers and all of my coworkers are lovely people. The owner of the store, on the other hand, is a wretched human being. Good thing she only comes around every now and then, but her presence is truly crippling. Besides that, easy job in a fun environment!"

Store Manager (Former Employee) says

"This establishment provided a great opportunity in developing customer service skills as well as creating products and providing a pleasing visual display for customers. There were also many opportunities for growth."

Associate (Former Employee) says

"it was cool, everyone isnt the brightest but you'll get used to it. not much to do around there but expected to stay busy. overall an easy job........"

Former Employee at the Charleston Location says

"Terrible management and he was always late with the schedule. I was treated poorly when it came to receiving a raise but was expected to do most of the work. Definitely a job for high schoolers because anyone over the age of 19 and in college does not have time for the daily gossip and weekly drama this place holds. Roaches everywhere and honestly poorly ran. " is a non-profit organization and communications forum for social activism. This website allows users a voice to share their point of view online about what sucks in the world.

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